Shipping, Returns & Tax Information

Thanks for shopping with Jug Filter. We aim to make your experience simple, transparent, and worry-free. Please review the details below regarding shipping, returns, and taxes.

Shipping Policy

We process all orders quickly and ship them as soon as possible to ensure fast delivery.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

Delivery Time

  • United States: 3–5 business days

Delivery times are estimates and may vary due to carrier delays or customs.

Shipping Costs

Shipping charges are calculated at checkout based on your location and order size. Any applicable fees will be clearly displayed before payment.

Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package in real time.

Incorrect Address

Please ensure your shipping address is accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Returns & Refunds Policy

Your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Return Window

Items can be returned within 30 days of delivery.

Eligibility

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Proof of purchase is required

For hygiene and safety reasons, used water filtration products may not be eligible for return unless defective.

How to Start a Return

Email our support team at info@zetatherapy.com with your order number and reason for return. We will provide return instructions.

Refunds

  • Approved refunds are issued to the original payment method
  • Refunds typically process within 5–7 business days

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we will replace or refund it at no cost.

Taxes

  • Taxes are automatically calculated at checkout based on your shipping address
  • The final price, including any taxes, will be shown before payment
  • Customers are responsible for any customs duties or import taxes for international orders

Contact Us

If you have any questions about your order, shipping, or returns, please contact us:

Email: info@zetatherapy.com
Business Name: Zeta Technology Group
Business Hours: Monday–Friday, 9am–5pm

We’re always happy to help.