Shipping, Returns & Tax Information
Thanks for shopping with Jug Filter. We aim to make your experience simple, transparent, and worry-free. Please review the details below regarding shipping, returns, and taxes.
Shipping Policy
We process all orders quickly and ship them as soon as possible to ensure fast delivery.
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped on weekends or public holidays.
Delivery Time
- United States: 3–5 business days
Delivery times are estimates and may vary due to carrier delays or customs.
Shipping Costs
Shipping charges are calculated at checkout based on your location and order size. Any applicable fees will be clearly displayed before payment.
Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can follow your package in real time.
Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Returns & Refunds Policy
This filter is designed to reduce/remove chlorine, lead, VOC, CYSTS and any particles over 5 micron in size, like microplastics. It does not reduce TDS (like magnesium and calcium)
Return Window
Due to health and safety regulations, our water filtration system is classified as a hygiene-sensitive product. We offer a 30-day return window from the date of delivery for eligible returns.
Eligibility
Returns are accepted within these 30 days only if
- The item is unused, unopened, and in its original sealed packaging.
- Once the filtration system or filters have been opened, installed, or used, they cannot be returned or resold due to sanitary and safety concerns.
- We kindly ask customers to inspect their order upon delivery and contact us promptly if the item arrives damaged, defective, or incorrect so we can resolve the issue as quickly as possible.
- All approved returns must include the product in its original condition with all components, manuals, and packaging intact.
We appreciate your understanding, as this policy helps us maintain the highest standards of safety and quality for all customers.
How to Start a Return
Email our support team at info@zetatherapy.com with your order number and reason for return. We will provide return instructions.
Refunds
- Approved refunds are issued to the original payment method
- Refunds typically process within 5–7 business days
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we will replace or refund it at no cost.
Taxes
- Taxes are automatically calculated at checkout based on your shipping address
- The final price, including any taxes, will be shown before payment
- Customers are responsible for any customs duties or import taxes for international orders
Contact Us
If you have any questions about your order, shipping, or returns, please contact us:
Email: info@zetatherapy.com
Business Name: Zeta Technology Group
Business Hours: Monday–Friday, 9am–5pm
We’re always happy to help.
